Frequently Asked Questions


Resident FAQ

 

Q: Do you allow pets?

A: Generally yes, though it depends on the property.

 

Q: Do you have a pet deposit / pet fee?

A: There is no pet deposit, but we do charge pet rent. $50 per pet. There is also a one-time $100 pet acceptance fee.

 

Q: How much is the security deposit?

A: An amount equal to one or two month's rent, depending on credit.

 

Q: Do you accept section 8 (AKA housing assistance, AKA vouchers)

A: Yes, at select properties. 

 

Q: How much do I need to move in?

A: Security deposit, plus first full month's rent & prorated, plus lease-signing administrative fee equal to 10% of the rent.

 

Q: Can I drive by and take a look?

A: Yes, we encourage this before scheduling a showing.

 

Q: Is rent pro-rated if I move in mid-month?

A: Yes.

 

Q: What utilities do I have to pay?

A: The resident is responsible for all utilities (electric, water and gas) unless otherwise specified.

 

Q: What's the application fee?

A: $40.00 per person. All adults 18+ must apply.

 

Q: Can I apply online?

A: Yes, you can apply on our website.

 

Q: Can I pay rent online?

A: Yes, you can pay rent online for free.

 

 

Owner FAQ

Q: Are you licensed?

A: Yes. Our brokerage is registered with the state of Ohio and has licensed brokers and agents on staff.

 

Q: Can I view my financial statements online?

A: Yes.  We set up a custom account for each owner.

 

Q: Will you provide a rent estimate?

A: Yes.  Please inquire and we can work up an estimate.

 

Q: Do you manage HOA's and COA's?

A: No. We are completely focused on residential property management.

 

Q: What services do you provide as part of your Property Management Agreement?

A: We are a full-service property management company.  All items involved in managing property are handled by us. This provides a "hands off" experience for the owner.

 

Q: How do you screen potential residents and what is your application procedure?

A: We use a time-tested custom rental application and AmRent background check services.

 

Q: How long does it take to rent out my property?

A: We prefer to have about 3 weeks to rent out a property.  It may take longer or shorter than this depending on the pricing used and market conditions.

 

Q: Do you charge a leasing fee?

A: We charge a one-time start-up fee but do not charge a leasing fee.

 

Q: What are typical costs for maintenance and repair work?

A: General maintenance and repairs are completed at an hourly rate.  Specialized repairs are completed at competitive industry rates.

 

Q: How do you handle evictions?

A: We use professional local attorneys to complete the court eviction process.

 

Q: Do you provide a standard lease?

A: Yes, RLPMG uses a custom lease prepared by us and reviewed by our legal counsel.

 

I’ve been so over the top happy with all your work! I was just sharing with my partner today what a wonderful contrast it’s been working with you.
— Katy
We would like to thank you for being excellent landlords, and would be happy to extend our residency another year.
— Julia
You’ve done such a great job and have been so professional in getting this thing off the ground — I’m happy.
— Katy
We’ve had a great year living here, and couldn’t be happier with this house. We really appreciate having such great landlords.
— Amy