Our Core Values

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At RL, our purpose is simple…

…to help property owners be successful with their real estate investments. But achieving this isn’t just about managing properties—it’s about how we approach every decision, interaction, and task–with our staff, tenants, and clients. That’s where our core values come in.

Think of core values as the DNA of our company. They shape how we treat each other as a team, how we communicate with property owners, and how we create the best possible experiences for tenants. They keep us consistent, professional, and focused on doing the right thing every time.

Clear Communication

Every resident request, owner update, and internal process is communicated clearly and directly so that every interaction is direct, effective, and easy to understand.

Do It In Realtime

Lease renewals are processed, maintenance requests are scheduled, and client updates are documented immediately–ensuring no delays, no lost details, and no unnecessary follow-ups.

Figure It Out & Get It Done

Whether it’s an urgent repair, a resident dispute, or an owner’s financial report, we take ownership, find a solution, and see every task through to completion.

A Place for Everything & Everything in Its Place

Every lease, invoice, and resident request is tracked and stored so nothing gets lost, mistakes are minimized, and everyone has the right information when they need it.

We Lend a Hand, Always

We help property owners succeed with their investments, respond quickly to residents, and support teammates without hesitation—making everything smoother for everyone.

Respect Clients, Residents, and Each Other

Whether it’s a resident concern, an owner inquiry, or a team discussion–we actively listen, respond promptly, and handle every situation with professionalism and care.

Living Our Values – Serving Our Purpose

For us, these values aren’t just slogans on a wall—they’re guiding principles we live by. Together, these values form the backbone of how we help property owners succeed with their real estate investments. They guide the way we approach challenges, make decisions, and deliver results, creating an experience that is reliable, thoughtful, and tailored to your needs.

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What Our Clients Say About Us

4.3/5
4.3/5
455 reviews
5 star
351
4 star
30
3 star
1
2 star
11
1 star
62
0 star
0

Google
5.0/5
Aug 13, 2025
Google - Margaret - RL Property Management Group
Kendra has been extremely helpful, kind, and prompt in answering any and all questions in the leasing process! It is relieving to have what can sometimes be a stressful process made clear and uncomplicated.
Google
5.0/5
Aug 13, 2025
Google - Julia - RL Property Management Group
We had an excellent experience with RL Property Management! Kendra, who helped us with our application, was simply amazing—so patient, knowledgeable, and supportive. The woman who showed us the apartment was also very friendly and made the tour enjoyable. They guided us through the entire process, from start to finish, making everything clear and easy to understand. We really appreciated their help in making the application process smooth and stress-free. Highly recommend!
Google
5.0/5
Aug 11, 2025
Google - Iola - RL Property Management Group
⭐⭐⭐⭐⭐ Exceptional Service from Kendra at RL Property Management Kendra has been nothing short of amazing to work with. From the very first interaction, she demonstrated professionalism, kindness, and a genuine commitment to helping me every step of the way. She communicates clearly, responds quickly, and always makes sure I feel informed and supported. It’s rare to find someone who combines efficiency with such a warm, personable approach. RL Property Management is lucky to have her, and I truly appreciate all the effort she puts into making the process smooth and stress-free. Highly recommended!
Google
5.0/5
Aug 5, 2025
Google - Julie - RL Property Management Group
5+ Stars to the leasing team at RL Property Management! In a city where most rentals are managed by BOTs/automated systems, I greatly appreciated the leasing team personally showing me their properties. Their process is efficient. More home owners should use them for property management. Thank you so much Kendra and team!
Google
5.0/5
Jul 31, 2025
Google - Rochelle - RL Property Management Group
Great process from beginning to end with Kendra and her team! Would highly recommend!
Google
5.0/5
Jul 25, 2025
Google - Kirsten - RL Property Management Group
Very easy and pleasant to work with! Loved the timely responses.
Google
5.0/5
Jul 22, 2025
Google - Haley - RL Property Management Group
Love that they helped talk me though every step and let me know when and how to do something, communicated thoroughly step by step every question that needed to be answered, super kind and informative!
Google
5.0/5
Jul 18, 2025
Google - Wayne - RL Property Management Group
This was my first experience with tree trimmer. They did an amazing job and understanding clean up. They explained the one they couldn't because it was on an electric line and aep will get that. Excellent experience all around. Thank you, the Crutcher family. 5 star service
Google
5.0/5
Jul 11, 2025
Google - Ayla - RL Property Management Group
Application went smooth and quickly compared to other applications. I’ve been a tenant for a couple years and never had any issues!
Google
5.0/5
Jul 11, 2025
Google - Denita - RL Property Management Group
Very nice to deal with.truely work with me
Google
5.0/5
Jul 9, 2025
Google - G - RL Property Management Group
This management company is very thorough, made the leasing process very clear and simple and is very well-organized and professional. Sara is especially responsive, connecting with whoever she needs to get the answers we need, even if it's not related to her particular department. When I rent out properties myself one day, I can definitely see myself using this company to manage the process!
Google
5.0/5
Jul 1, 2025
Google - Joshua - RL Property Management Group
Have had an amazing experience with RL Property Management. Very professional, very quick responses. Going over and beyond to help with all my needs. I love working with this company.
Google
5.0/5
Jun 29, 2025
Google - Wyatt - RL Property Management Group
Very helpful and friendly
Google
5.0/5
Jun 23, 2025
Google - Max - RL Property Management Group
I contacted Sara on the leasing team with some questions after a tour of a property Thursday evening. She replied promptly on Friday morning and worked with me to so that I could apply to the property. With a short deadline until I needed to move her, Kendra and the rest of the leasing team worked super quickly to get my information together and approved me for the property. I was thoroughly impressed and delighted through the entire process and cannot recommend them enough if you are searching for an apartment.
Google
5.0/5
Jun 19, 2025
Google - Leo - RL Property Management Group
I want to thank the RL property management group staff for doing an outstanding job with allowing my family to lease a beautiful home from them.i like how professional they was Thu out the process.. I recommend RL property management group as ur trusted rental needs and more ..
Google
5.0/5
Jun 16, 2025
Google - Darla - RL Property Management Group
The young man answered all of my questions and they did good work. I am proud of what they have done to my unit. Keep up the good work.
Google
5.0/5
Jun 14, 2025
Google - Dayib - RL Property Management Group
I wanted to take a moment to express my sincere gratitude for the excellent work done in replacing the water heater. The entire process was handled efficiently and professionally, and I truly appreciate the prompt response and high-quality service. Your team’s attention to detail, clear communication, and dedication to resolving the issue quickly made a significant difference. It’s reassuring to know that we have such a reliable and skilled team managing this property. Thank you again for your hard work and commitment to excellence costumer service . I recommend i every one who look to resident new home to be a resident a property managed by RL property management group
Google
5.0/5
Jun 12, 2025
Google - Suzi - RL Property Management Group
Kendra was amazing to work with. Answered all the questions I had and made the process so easy. Great team.
Google
5.0/5
May 15, 2025
Google - Francilia - RL Property Management Group
Patience, Responsible, professional Leasing team that pays attention to detail and has very good communication, and is capable of delivering outstanding quality results. The to-go Property Management company if you are looking forward to investing in Columbus, Ohio. Thank you for all your support, we could not manage to find a quality home resident in Ohio while we live in California, without your support.
Google
5.0/5
May 9, 2025
Google - Xing - RL Property Management Group
We've been with RL for a few years now. It is more expensive than other managers but the service is absolutely worth it. Lauren is especially helpful and always extremely efficient in answering any of our questions.
Google
5.0/5
May 5, 2025
Google - Cece - RL Property Management Group
Great experience with this rental company! The application process was quick and easy, and all my questions were answered. Very professional and helpful throughout. Highly recommend.
Google
5.0/5
Apr 28, 2025
Google - Lina - RL Property Management Group
Amazing job, very professional, especially Kendra helps us a lot renting our new house and very good communication.
Google
5.0/5
Apr 11, 2025
Google - Sara - RL Property Management Group
Starting a lease for a great home with this property management company was a breeze! Prompt replies to our questions and an easy/flexible application and lease signing process. We appreciate Kendra for helping facilitate our move and are so excited!
Google
5.0/5
Apr 11, 2025
Google - Nick - RL Property Management Group
Kendra was very helpful
Google
5.0/5
Apr 10, 2025
Google - Ed - RL Property Management Group
RL has been a great partner to work with. The team did a good job of communicating the process from beginning to end and was able to quickly resolve any issues.
Google
5.0/5
Apr 9, 2025
Google - Joshua - RL Property Management Group
RL Property Management has always been the best in the business in Columbus! Especially for out of state investors looking for someone reliable to manage their property from a distance. Alex is absolutely a pleasure to work with and has been a huge help to me! I highly recommend them to anyone who needs a reliable and trustworthy property manager!
Google
5.0/5
Apr 9, 2025
Google - Tim - RL Property Management Group
First time using a PM and the service has been phenomenal. Timely and thorough feedback - has made it way too easy for me. Would definitely recommend them.
Google
5.0/5
Apr 7, 2025
Google - Dennis - RL Property Management Group
I had a great experience with my recent property inspection. The inspector was extremely professional and clearly knowledgeable about every part of the process. He took the time to walk me through his findings, answered all of my questions, and even suggested helpful resources and next steps I could take if needed. I appreciated how thorough and informative the inspection was—it definitely gave me more confidence moving forward. Highly recommend!
Google
5.0/5
Apr 1, 2025
Google - Tyraneisha - RL Property Management Group
The home I looked at was very nice I really love I hope to be a tenant.
Google
5.0/5
Mar 27, 2025
Google - Angela - RL Property Management Group
Very kind, and very prompt in response time! Beautiful homes/apts. Kendra Menchavez was a pleasure to work with!

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with RL Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

 

 

RL Property Management

750 Cross Pointe Rd. STE B, Columbus, OH 43230
(614) 725-3059
info@rlpmg.com
Licensed Real Estate Brokerage in the State of OH

*Office Hours By Appointment Only