Full-Service Columbus Property Management Company

I had high hopes for them because the front end of this experience was great with Sara and she deserves 5 stars for all she did but after the lease was signed seemed things changed. Sara was not as responsive like the beginning and I was just so disappointed😞. maintenance requests were addressed in a timely manner but come to find out they were charging the home owner extensive fees for everything, like 450 for a pvc pipe that was clogged in the HBAC system causing a leak in the basement?! So yesterday my neighbor shows up to inform me the owner wanted us to know that RL no longer is managing this property since 9/11! No word from RL about this until I called them this morning 9/16 and then they send me an email, dating as of today they're no longer managing the property! No courtesy at all! Per the owner not professional either!!

I’ve lived in my rental condo for about four years. I’ve had few maintenance issues but the issues I’ve had have been resolved quickly and to my satisfaction. The people who have come to my home to work have been completely courteous and professional.

Kendra was absolutely amazing to work with! So detailed, patient, and kind for the entire process. She answered all of my questions in detail, very quick to respond and helped me every step of the way! 🙂

As an owner I of Single-Family Homes, Duplexes, and Commercial properties across multiple states I found this to be the worst experience I have had with any of the 5+ property management firms I've worked with. Classic bait & switch with tons of hidden costs and ZERO accountability for their errors. The incorrectly stated the amenities and most importantly the LOCATION of the property listing which caused it to sit on the market much longer than it should of. Despite ME finding the error, it took weeks to correct, and they accepted zero accountability for what was obviously their mistake. Don't believe them when they say they treat properties like their own, or that the fee structure is better than other PM companies. They will ticky tack charges at every opportunity. They also had staff turnover which meant we were juggled between multiple points of contact. The fact that no one on their team actually meets with potential tenants is a major shortcoming, NOT a selling point. Just an atrocious experience that cost me thousands of dollars. I would've probably given them a second chance to prove themselves if it wasn't for their lack of professionalism and overall ineptitude. There are far better options in the Columbus area, and I highly advise to go with someone else. Would be a zero-star rating if that was an option.

Finding a new place can be so stressful but Kendra was amazing and instrumental in helping make things as easy and seamless as possible. I cannot thank Kendra enough for the excellent service, the timely communications, and the peace of mind it all brought! Awesome experience, highly recommend!

Kendra Menchavez responded promptly and was so helpful! This has been a very organized and pleasant experience

RL Property Management made the transition from living on our house to renting it out seamless. They offered great insight every step of the Way. The team was prompt with responses to our questions and went above/beyond expectations. We would highly recommend them If you are looking for a property management company.

RL was great during our move, everything last minute across the country when we found this home for rent. They made every accommodation for our urgent and last minute move, thank you!! Communication is good, the home we moved into has a few issues that they're currently resolving to make for a pleasant move-in. They are very strict when it comes to everything YOU as the renter need to do before they'll give you keys. I've always rented from owners instead of management companies so it was a challenge to drive for 25 hours straight through then be told I couldn't get keys into electric and power were setup... so I spent an hour on the phone at the leasing office to setup everything; after an exhausting trip they were less than understanding about that part... Currently they're working to make sure the home is up to snuff and move in ready as advertised; they're doing a great job for the issues that exist. Hopeful that all will get remedied soon before all the rest of my home shows up in containers. The home is nice, as advertised, but was dusty and the counters have some weird slime on them and the faucets spray water everywhere and the front door doesn't close all the way... the garage is so dirty and I'll have to start weeding the lawn ASAP as it's just been let run for a while. Overall RL has been good for the 3 days I've rented from them.

RL property management has handled my rent account for about a year now. I had my first major incident since living in my house. The water heater was leaking causing flooding into the drain and on the basement floor. I called RL property management and they immediately sent out a plumber to look at the problem. The plumber said that the water heater was now bad and I thought, oh no! How much is this gonna cost me. RL property management had the plumber take out the old water heater and install a new one and never charged me a dime. Thanks RL property management.

“The leasing team was very professional, helpful, and quick to respond to all my questions. They made the entire process smooth and easy. I highly recommend them!”

Kendra has been extremely helpful, kind, and prompt in answering any and all questions in the leasing process! It is relieving to have what can sometimes be a stressful process made clear and uncomplicated.

⭐⭐⭐⭐⭐ Exceptional Service from Kendra at RL Property Management Kendra has been nothing short of amazing to work with. From the very first interaction, she demonstrated professionalism, kindness, and a genuine commitment to helping me every step of the way. She communicates clearly, responds quickly, and always makes sure I feel informed and supported. It’s rare to find someone who combines efficiency with such a warm, personable approach. RL Property Management is lucky to have her, and I truly appreciate all the effort she puts into making the process smooth and stress-free. Highly recommended!

5+ Stars to the leasing team at RL Property Management! In a city where most rentals are managed by BOTs/automated systems, I greatly appreciated the leasing team personally showing me their properties. Their process is efficient. More home owners should use them for property management. Thank you so much Kendra and team!

Great process from beginning to end with Kendra and her team! Would highly recommend!

We had a beeping noise in our home and it took them a week to have someone come and resolve the issue . I was in direct communication with Alex and it seemed as though they did not take my concern seriously at all. Additionally they were inconsistent with getting the grass cut. And there were multiple times people came to do work in or outside of our home and we were given no notice.

Worst management company, I have been with a few and this one has to be the most rudest company that don’t not take care of the renters needs and request! The call center is the disrespectful and don’t care if you are living in dangerous living conditions, if you want to rent a home don’t go through this company save the headache and mental health

This company has to be the most unprofessional company that I know, They sent me a message at 7 PM today saying that my Landscaping was overgrown, and that they will send someone out in 14 days to resolve this issue. Please tell me where my landscaping is overgrown? Please show me photos and supporting evidence of overgrown landscaping. Now my neighbor next-door is absolutely a problem, However, I keep my landscaping cut weekly. So to receive a message like this and paying this company almost $3000 a month to rent, has taken me to the next level. Do your job and verify before disrupting unproblematic tenants!

Very easy and pleasant to work with! Loved the timely responses.

Love that they helped talk me though every step and let me know when and how to do something, communicated thoroughly step by step every question that needed to be answered, super kind and informative!

This was my first experience with tree trimmer. They did an amazing job and understanding clean up. They explained the one they couldn't because it was on an electric line and aep will get that. Excellent experience all around. Thank you, the Crutcher family. 5 star service

Application went smooth and quickly compared to other applications. I’ve been a tenant for a couple years and never had any issues!

Very nice to deal with.truely work with me

This management company is very thorough, made the leasing process very clear and simple and is very well-organized and professional. Sara is especially responsive, connecting with whoever she needs to get the answers we need, even if it's not related to her particular department. When I rent out properties myself one day, I can definitely see myself using this company to manage the process!

Have had an amazing experience with RL Property Management. Very professional, very quick responses. Going over and beyond to help with all my needs. I love working with this company.

Very helpful and friendly

I contacted Sara on the leasing team with some questions after a tour of a property Thursday evening. She replied promptly on Friday morning and worked with me to so that I could apply to the property. With a short deadline until I needed to move her, Kendra and the rest of the leasing team worked super quickly to get my information together and approved me for the property. I was thoroughly impressed and delighted through the entire process and cannot recommend them enough if you are searching for an apartment.

I want to thank the RL property management group staff for doing an outstanding job with allowing my family to lease a beautiful home from them.i like how professional they was Thu out the process.. I recommend RL property management group as ur trusted rental needs and more ..

The young man answered all of my questions and they did good work. I am proud of what they have done to my unit. Keep up the good work.